General

U Furniture Direct Inc. provides wholesale furniture products and related services to approved dealers and qualified business customers.

These Terms & Conditions apply to all transactions, orders, dealer accounts, website use, catalog information, and other services provided by U Furniture Direct Inc.

U Furniture Direct Inc. reserves the right to update or modify these Terms & Conditions when necessary. Updated terms will be published on this website.

Continued use of our website or services after changes are published constitutes acceptance of the updated Terms & Conditions. 

Wholesale Only

U Furniture Direct Inc. operates as a wholesale-only furniture supplier and does not sell directly to the general public.

Pricing and purchasing privileges are available only to approved dealers, furniture stores, and other qualified business customers with a verified dealer account.

Dealer approval is determined by U Furniture Direct Inc. and may require verification of business information, licenses, resale documentation, or other information requested during the application process.

Members of the general public seeking to purchase U Furniture Direct products may be referred to an authorized dealer in their area.

Dealer Accounts & Account Security

Dealer accounts are intended solely for approved business customers authorized by U Furniture Direct Inc.

Dealers are responsible for maintaining accurate account information and for keeping login credentials confidential.

Dealer accounts may not be shared with unauthorized individuals or used by third parties without permission from U Furniture Direct Inc.

The dealer is responsible for activity performed through its account, including orders submitted using authorized login credentials.

U Furniture Direct Inc. reserves the right to suspend, restrict, or deactivate a dealer account if misuse, unauthorized access, fraudulent activity, policy violations, or other security concerns are identified.

Dealers should promptly notify U Furniture Direct Inc. if they believe their account credentials have been compromised.

Pricing & Product Availability

Dealer pricing is available only to approved and authorized dealer accounts.

Prices, discounts, promotions, product specifications, availability, and inventory levels may change without prior notice.

Product availability shown on the website is intended to provide current information but does not guarantee that merchandise will remain available until an order has been confirmed.

U Furniture Direct Inc. reserves the right to correct pricing errors, product information errors, inventory discrepancies, typographical errors, or other inaccuracies that may appear on the website or in other materials.

If an error affects an order, U Furniture Direct Inc. may contact the dealer to confirm the corrected information before processing the order.

Sales Tax & Resale Documentation

Approved dealers may be required to provide valid resale certificates, business licenses, tax documentation, or other information necessary to establish their wholesale status.

Dealers are responsible for ensuring that all documentation submitted to U Furniture Direct Inc. is accurate, valid, and current.

Applicable sales taxes may be charged when valid exemption or resale documentation is not available.

Dealers are responsible for notifying U Furniture Direct Inc. if their resale certificate, business license, tax status, or other relevant business information changes or expires.

U Furniture Direct Inc. reserves the right to request updated documentation at any time.

Payment Terms

U Furniture Direct Inc. currently accepts the following payment methods:Orders may be held until required payments have been successfully received and verified.

• Bank wire transfer
• Business checks
• Zelle
• Credit cards
• Debit cards

Business checks must match the business or company associated with the dealer account.

Personal checks are not accepted.

All checks must clear before merchandise can be released for pickup.

Returned or insufficient-funds checks are subject to a $45 NSF fee.

Repeated returned payments or NSF activity may result in restrictions on payment methods or other limitations on the dealer account.

Minimum Order

The minimum order amount is $1,000 per purchase.

Orders that do not meet the minimum purchase requirement may not be accepted.

The minimum order requirement applies to wholesale purchases unless otherwise agreed to by U Furniture Direct Inc.

Order Pickup

All standard orders must be picked up from the U Furniture Direct Inc. warehouse in Las Vegas, Nevada.

Customers are responsible for arranging pickup of their merchandise.

Pickup dates and times must be scheduled with U Furniture Direct Inc. before arriving at the warehouse.

At this time, U Furniture Direct Inc. does not provide delivery or shipping services for standard orders.

Customers are responsible for arranging any third-party transportation required after merchandise leaves the U Furniture Direct warehouse.

Customers or their authorized representatives are responsible for inspecting merchandise during pickup as described in the Returns & Claims section below.

Risk of Loss & Third-Party Transportation

Once merchandise has been released to the customer, the customer's representative, or a third-party carrier arranged by the customer, responsibility for transportation, handling, and delivery passes to the customer.

U Furniture Direct Inc. is not responsible for loss or damage occurring after merchandise has been released from its warehouse, except where otherwise expressly agreed in writing.

Customers using third-party carriers are responsible for selecting, arranging, and coordinating those transportation services.

Customers should inspect merchandise before it leaves the warehouse whenever reasonably possible and should document any visible damage, shortages, or discrepancies before departure.

Special Orders

Special orders may be available for specific furniture models, configurations, colors, or other items that are not currently available from regular inventory.

A deposit is required before a special order can be processed.

Estimated fulfillment time for special orders is generally 8 to 12 weeks.

Fulfillment times are estimates only and may be affected by product availability, manufacturing schedules, transportation, customs, logistics, or other circumstances outside the direct control of U Furniture Direct Inc.

Customers should confirm availability, pricing, deposit requirements, and estimated fulfillment time with U Furniture Direct Inc. before placing a special order.

Returns & Claims

All returns require prior approval from U Furniture Direct Inc.

Merchandise may not be returned without an authorized Return Authorization (RA) number.

Eligible merchandise must:

• Be unopened;
• Be undamaged;
• Remain in its original packaging; and
• Be returned within 7 days of pickup.

Approved returns are subject to a 20% restocking fee.

U Furniture Direct Inc. reserves the right to inspect returned merchandise before approving a return or issuing any applicable credit.

Merchandise that has been opened, assembled, used, modified, damaged, or removed from its original packaging may not qualify for return.

Damaged, Defective, Incorrect or Missing Items

Claims involving manufacturing defects, incorrect merchandise, order discrepancies, or missing items must be reported to U Furniture Direct Inc. within 14 days.

Customers are responsible for inspecting merchandise at the time of pickup whenever reasonably possible.

Any visible damage, incorrect quantities, missing merchandise, or other discrepancies should be reported promptly.

Submission of a claim does not automatically guarantee replacement, credit, refund, or other resolution. Claims may be reviewed by U Furniture Direct Inc. before a resolution is determined.

Documentation, photographs, product information, invoices, or other supporting information may be requested in order to evaluate a claim.

Direct Import Program

U Furniture Direct Inc. offers a Direct Import Program for qualifying high-volume purchases.

Availability, pricing, quantities, timelines, deposits, and other requirements for direct import purchases may vary depending on the products and order.

Customers interested in the Direct Import Program should contact U Furniture Direct Inc. directly for current pricing, availability, and program requirements.

Direct Import orders may be subject to separate written terms or agreements based on the specific transaction.

Warranty

U Furniture Direct Inc. provides a limited warranty covering manufacturing defects only.

This warranty is provided to authorized dealers purchasing directly from U Furniture Direct Inc. and does not extend directly to the dealer's end consumer.

Warranty coverage does not apply to damage resulting from:

• Misuse or improper use;
• Incorrect assembly or installation;
• Unauthorized modifications;
• Improper handling;
• Transportation damage; or
• Damage occurring after merchandise has been released from U Furniture Direct Inc., except where otherwise determined by U Furniture Direct Inc.

Warranty claims may require photographs, proof of purchase, product identification, or other documentation necessary to evaluate the claim.

U Furniture Direct Inc. reserves the right to inspect and evaluate warranty claims before determining the appropriate resolution.

Website Content & Intellectual Property

The U Furniture Direct Inc. website, including its product photographs, descriptions, graphics, logos, branding, catalog materials, page layouts, and other content, is owned by or licensed to U Furniture Direct Inc. unless otherwise indicated.

Content may not be copied, reproduced, modified, redistributed, or used for unauthorized commercial purposes without prior permission.

Authorized dealers may use approved product information or marketing materials provided by U Furniture Direct Inc. for legitimate resale and promotional purposes, subject to any applicable brand or usage requirements.

Unauthorized use of U Furniture Direct Inc. trademarks, logos, photographs, or other protected materials may result in withdrawal of permission and possible account restrictions.

Limitation of Liability

To the extent permitted by applicable law, U Furniture Direct Inc. shall not be responsible for indirect, incidental, special, or consequential losses arising from the purchase, resale, handling, transportation, use, or inability to use merchandise.

U Furniture Direct Inc.'s responsibility for a valid product claim will be limited to the remedy determined appropriate for the specific claim, which may include repair, replacement, credit, or another resolution approved by U Furniture Direct Inc.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or obligations that cannot lawfully be excluded.

Force Majeure

U Furniture Direct Inc. is not responsible for delays, shortages, interruptions, or failure to perform caused by circumstances beyond its reasonable control.

Such circumstances may include, but are not limited to:

• Manufacturing delays;
• Supplier disruptions;
• Port congestion;
• Transportation or freight disruptions;
• Customs delays;
• Labor disputes;
• Natural disasters;
• Severe weather;
• Government actions;
• Public emergencies;
• Power or technology outages; or
• Other unforeseen events outside the reasonable control of U Furniture Direct Inc.

Estimated availability and fulfillment times may be adjusted when these circumstances occur.

Dealer Account Suspension or Termination

U Furniture Direct Inc. reserves the right to suspend, restrict, or terminate dealer privileges when reasonably necessary.

This may occur in situations involving:

• Fraudulent or misleading information;
• Misuse of dealer pricing;
• Unauthorized account sharing;
• Repeated payment problems;
• Violation of these Terms & Conditions;
• Abuse of return, claim, or warranty procedures;
• Conduct that may harm U Furniture Direct Inc., its operations, or its business relationships; or
• Loss of eligibility as a qualified wholesale customer.

Suspension or termination of dealer status may result in loss of access to dealer pricing, online ordering privileges, or other dealer-only services.

Outstanding payment obligations or previously agreed responsibilities remain in effect following suspension or termination.

Changes to These Terms

U Furniture Direct Inc. may update these Terms & Conditions from time to time to reflect changes in business practices, website functionality, dealer programs, policies, or applicable requirements.

The most current version will be published on this website together with the applicable last-updated date.

Dealers are encouraged to review these Terms & Conditions periodically.

Continued use of dealer services or submission of new orders after updated terms are published constitutes acceptance of the revised Terms & Conditions.

Contact Information

Questions regarding orders, returns, claims, warranty matters, dealer accounts, or these Terms & Conditions may be directed to:

U Furniture Direct Inc.

6101 N Hollywood Blvd, Ste 135, Las Vegas, NV 89115, United States.

Email: sales@ufurniturefactory.com

Phone: +1 (702) 462-5331

Toll Free: +1 (866) 210-8809

Business Hours:

Monday–Friday

9:00 AM – 5:00 PM Pacific Time